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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.

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Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor

MishTalk

Thus, I welcome the Wall Street Journal report Google Checks In to the Hotel Business. Google Inc (GOOG) is moving boldly to play a larger role in booking hotel rooms—at the risk of offending some of its most important advertisers. The idea is to encourage travelers to plan more of their trips directly on Google.

Hotels 69
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David and Goliath: How Boutique Firms Triumph

Tom Spencer

Competitive Pricing Boutique firms often lack the traditional overhead and operational costs plaguing larger firms, which allows them to offer clients more competitive pricing. Larger firms also tend to have high operational costs, which means clients end up paying more than the advertised sticker price for each project.

Agile 88
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Getting an Intricate Operation Back in Sync

Harvard Business

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

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Consultant, Contractor, Freelancer - Labels Matter!

Successful Independent Consulting

If you were a hotel chain, would you be a Motel 6, Courtyard by Marriott, or a Ritz-Carlton? By contrast, professional independent consultants operate as microbusinesses. Like independent consultants, they often operate as microbusinesses, and are hired as independent contractors rather than employees.

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How To Create A Virtual Relationship That Will Delight Your Customer

Claris Consulting

I had never been to this part of the Inland Empire before and was delighted to book The Mission Inn Hotel and Spa for my stay. The building and the hotel grounds are an oasis in what is a nondescript and commercial part of town. The hotel has significant parking constraints. Parking was my first impression of the hotel.

Hotels 52
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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.