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A Sisyphean Struggle: Insights from BCG’s Treasury Benchmarking Survey 2016

BCG

In the two years since The Boston Consulting Group conducted its last ­Treasury Benchmarking Survey, banks have remained locked in a Sisyphean struggle. See Time for Rebalancing: Insights from BCG’s Treasury Benchmarking Survey 2014 , BCG Focus, December 2014.). Focus Thursday, November 03, 2016.

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Latest NPS Benchmark Scores Reveal Customer Experience Shifts

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Last week, I had a chance to speak with Satmetrix data scientist Brendan Rocks about the results from the company''s 2014 Net Promoter Industry Benchmarks reports. One of the most popular metrics used by marketers is Net Promoter Score (NPS), a simple loyalty measurement to gauge customer satisfaction and likelihood to recommend.

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Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

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Meanwhile, despite the level of investment that companies are making in extending self-service capabilities to customers, there continues to be a general lack of understanding as to how and whether customers are making use of these tools, according to Dimension Data''s 2013/2014 Global Contact Centre Benchmarking Report.

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2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

The definitive 2014 List of Strategy Consulting Firms in Sydney. Below is our 2014 list of strategy consulting firms in Sydney. The firms on the 2014 list are: Nous Group. Source: Flickr ). your company, non-profit or government agency is looking for quality strategy advice. Pacific Strategy Partners. Port Jackson Partners.

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Reflections on the "Sure Trade" of 2014; Yield Curve Inversion Possible? Five "Sure Things" for 2015?

MishTalk

100% of economists predicted yields on the long end of the US treasury curve would rise in 2014. The 5Yr-3Yr spread is 50 basis points (about half of what it was at the beginning of 2014). percentage points in March 2014. There’s a 67 percent chance the Fed will raise its benchmark rate to at least 0.5 2.47 -1.49

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So What?

Chad Barr

As we were crafting the message and content, it occurred to me that the simple benchmark I use in order to determine the quality and provocativeness of the content is to simply ask myself two questions. © Chad Barr 2014. The kind of documentary video that makes his clients fall in love with him and want to hire him. “So what?”

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Nonfarm Payrolls +113,000, Median Bloomberg Estimate 180,000; Huge March 2013 Employment Revision

MishTalk

The benchmark revision incorporates a large non-economic change that resulted from a reclassification of 466,000 jobs from private households (out of scope by CES definition) to services for the elderly and disabled (in scope for CES). The household survey shows a gain of employment of 638,000. That said, revisions were in play.

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