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4 golden tickets to capture CX ROI

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The chief customer officer of ClearAction Continuum reveals four — just four — CX ROI benchmarks to prioritize during the “ Four Gold CX ROI Metrics LinkedIn webinar hosted by the European Customer Experience Organization (ECXO) earlier this month. They already know focusing on too many goals at once means there’s no focus at all.

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What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. We’ll focus here on what the sales organization should be doing now to prepare for the next recession, with an eye toward using new digital tools.

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Home Prices Drop in 69 of 70 Chinese Cities; Did the Pool of Greater Fools Run Out?

MishTalk

30 eased mortgage rules for homebuyers that have paid off existing loans, reversing course after a four-year campaign to contain home prices as Premier Li Keqiang seeks to prevent economic growth from drifting too far below the government’s 7.5 Home sales slumped 11 percent in the first nine months of this year. percent annual target.

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WalMart Margins Set to Plunge? Will Rest of Retail Follow? What About Jobs?

MishTalk

Retail sales reports on Wednesday have me thinking about the strength of the economy, commercial construction, jobs, and profit margins. Let''s start with a look at retail sales. Retail Sales Falter Amid Signs of Global Slowdown. Similarly, Bloomberg reports Weaker Retail Sales Signal Smaller Spending Boost.

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The Price is Right: Decoding the Art of Product Pricing

Tom Spencer

From entrepreneurs putting a new product on the market to executives at a public company revamping a product line, effective pricing is a key pillar of any successful sales and marketing strategy. Pricing strategy is not one-size-fits-all. Perfect price discrimination, of course, is typically not possible.

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4 Habits of People Who Are Always Learning New Skills

Harvard Business

With so many learning options available these days, people are often tempted to simply go to Google, type in some general search terms, and start one of the first courses that pops up. If you want to know what sales skills and technologies are becoming most important, talk to some high-level salespeople. Set a golden benchmark.

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Yield Curve, Futures, Suggest No Rate Hike Until December; GDP Forecast Halved Again to 0.3%

MishTalk

Futures Suggest No Rate Hike Until December Please consider Yellen Sends Odds of Any Rate Increase Below 50% Until December " The likelihood that policy makers will lift their benchmark rate from near zero in September fell to 39 percent from 55 percent on Tuesday, according to calculations by Bloomberg using federal fund futures contracts.