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Extract those vexing pebbles to ease negative word of mouth

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This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Learn more about developing a CX action plan and delver deeper into Hunsaker’s insight.

ROI 26
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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

The true challenge of any training or development initiative lies in keeping the momentum going. It not only reflects a significant loss in ROI from training investments but creates a “flavor of the year” culture, where people learn to hold their breath and wait for the new change to eventually and inevitably go away.

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How to Gauge the Effectiveness of Employee Wellness Programs

Harvard Business

” WebMD Health Services has developed a measurement system that addresses this deficiency. They may feel healthier, but they also report that they sleep better, have more energy, experience more positivity, and find that they can get off blood pressure medication. The impact went beyond the one specific metric.

How To 38
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Keeping Human Stories at the Center of Health Care

Harvard Business

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. Bryan Sexton of Duke University Medical Center.

Metrics 28
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When You Agree to a Networking Meeting But Don’t Know What You’re Going to Talk About

Harvard Business

” Agreeing to a networking meeting without a formal agenda may seem like a waste of time, with little ROI. But by using the approach above, you can create your own metrics for success and potentially develop life- and career-changing connections.

Meeting 39
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Getting the Most from an Online Customer Community

Harvard Business

The risk of underestimating the necessary time is that the day-to-day work of tactical community management will prevent planning for future strategic initiatives like new product development. Measure the ROI. Unfortunately, there exists no single, magic-bullet metric that satisfies these requirements for every community.

ROI 28
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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

ROI calculator. They also help you develop new relationships through outreach. Not only will you be educating and nurturing your leads, but it will help you start conversations and develop relationships with your leads. What were the KPI’s or metrics achieved to show that the project was a success? ROI Calculator.