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MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Removing friction leads to lower costs, higher margins, market share, and sales velocity.

ROI 26

ROI Exercises Media Metrics 26

Nash Consulting

MAY 21, 2024

It not only reflects a significant loss in ROI from training investments but creates a “flavor of the year” culture, where people learn to hold their breath and wait for the new change to eventually and inevitably go away. From Idea to Action: Rethink your performance metrics to reflect new priorities.

Training 52

Training Training How To Meeting 52

Harvard Business

MARCH 21, 2017

The best networking takes a long-term approach ; you can be yourself and get to know others authentically because you’re not fixated on making an immediate “sale.” ” Agreeing to a networking meeting without a formal agenda may seem like a waste of time, with little ROI.

Meeting 39

Meeting ROI Sports Groups 39

Consulting Matters

JUNE 24, 2020

archetypal energy, wants, needs, aspirations, etc.). Your website is the hub of your marketing system and potentially your 24/7 sales machine – even if you get leads, you shape your clients thinking about who you are and what your consulting and coaching is worth by the quality of your website design, copy and content.

Consulting 156

Consulting How To System Sales 156

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 36

Metrics Data ROI Benchmarking 36

Tsavo Neal

JANUARY 25, 2018

ROI calculator. As a consultant, there is no better position to be in for sales conversations than that of the trusted advisor — a position that publishing your white paper helps you take. Your sales funnel would look something like this: Sample Book Chapter -> Book -> Discovery Session -> Consulting Engagement.

Consulting 68

Consulting Advertising Case Interview Conference 68