The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
And Gulati’s research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. And what are the benchmarks of success?
Let's personalize your content