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Uber Shows How Not to Apply Behavioral Economics

Harvard Business

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The result?

Airlines 189
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Examples of Organizations Who Have Top Business Training Programs

Clarity Consultants

Many companies are already operating with lean staff, due to high attrition rates and not replacing staff, not to mention downsizing as a result of a difficult economy. In this kind of environment, focusing on worker retention and cross training to make existing workers more efficient makes a lot of sense. Booz & Company.

Training 165
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Oil’s Boom-and-Bust Cycle May Be Over. Here’s Why

Harvard Business

The constantly fluctuating number of barrels of crude available from nimble shale operations is a primary driver, but so are the long-term impact of increased fuel efficiency and the fits and starts of the global transition away from fossil fuels on world demand. These increasingly efficient survivors now represent half of U.S.

Cash Flow 128
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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. It was by thinking bigger and acting bolder that we developed and launched our Global Climate Commitment in 2014. What lessons can we share?

Company 134
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AI Can Comb Through Your Data to Create More Compelling Customer Experiences

Harvard Business

And yet front-line employees are still often left operating with data that’s “too little, too late.” Data is not always shared efficiently. In 2014, Sprint had a customer churn rate of 2.3% — twice as much as its biggest competitors. Consider how Sprint is using data to create better customer experiences.

Data 126
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Virgin Atlantic Tested 3 Ways to Change Employee Behavior

Harvard Business

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. For many years, teams at Virgin Atlantic have been testing ways to motivate efficient decision-making in the cockpit.

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Health Care Providers Must Stop Wasting Patients’ Time

Harvard Business

In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Jess was trained as a Six Sigma Green Belt.

Metrics 130