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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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Why CEOs Can’t Dance Redux

Rick Conlow

Among CEO top priorities are sales growth and profit. Customer loyalty generates sales growth and profit. to 17.9%, from 1980 to 2015. Do you want to benchmark your career with the habits of extraordinarily successful people? Here are three reasons why CEOs let this happen: CEO priorities upside down. We know everything.

Study 88
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Reflections on the "Sure Trade" of 2014; Yield Curve Inversion Possible? Five "Sure Things" for 2015?

MishTalk

And just two weeks into January of 2015, the 30-year long bond made a new intraday record low of 2.39%, breaking the previous low of 2.44% on July 26, 2012. Yield Curve as of 2015-01-14 click on chart for sharper image Huge Rally on Long End Duration Color 12/31/2013 2015-01-14 PP Difference 30-Year Red 3.96 2.47 -1.49

Retail 28
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B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015. They’re easing customers’ burdens by guiding them through difficult decisions and choices, and improving win rates for high-end solution sales by as much as 60%. Fast forward to today.

B2B 36
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Home Builders Optimistic Despite Decline in Traffic; Housing Market Index Declines

MishTalk

The National Association of Home Builders' Housing Market Index once again reveals positive builder sentiment even though new home sales are weak. The index gauges builder perceptions of current single-family home sales and sales expectations for the next six months as “good,” “fair” or “poor.”

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Why Aren’t Black Employees Getting More White-Collar Jobs?

Harvard Business

My senior year in college, a black sales rep from IBM encouraged me and a group of fellow black students to consider a career with the company. When I joined the company, my branch sales manager — someone I considered a field office general — was black, as were many of my instructors.

Metrics 35
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What's Behind the Plunge in Oil? Winners and Losers? Boon to Spending or Recessionary?

MishTalk

The latter I expect to default sometime in 2015. Ninety minutes later, Russia’s central bank raised its benchmark to bolster a currency weakened by crude’s decline. In Houston, Texas, the first oil industry layoffs have been announced, with realtors there predicting a sharp decline, up to 12 percent, in home sales next year.

Energy 77