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The Most (and Least) Empathetic Companies, 2016

Harvard Business

As the newly released 2016 Empathy Index demonstrates, empathy, which is about understanding our emotional impact on others and making change as a result, is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee. This year we added a carbon metric. billion ($1.39

Company 70
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It’s Time to Tie Executive Compensation to Sustainability

Harvard Business

Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. So for a compensation committee to justify a new metric, it needs to have a strong business case.

Metrics 133
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The 2016 Value Creators Rankings

BCG

Article Tuesday, October 25, 2016. The 2016 rankings are based on an analysis of TSR at approximately 2,000 companies worldwide from 2011 through 2015. We also show TSR performance from January 1 through June 30, 2016. The global and industry rankings are based on five-year TSR performance from 2011 through 2015.

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Why Aren’t Black Employees Getting More White-Collar Jobs?

Harvard Business

My senior year in college, a black sales rep from IBM encouraged me and a group of fellow black students to consider a career with the company. When I joined the company, my branch sales manager — someone I considered a field office general — was black, as were many of my instructors.

Metrics 116
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What Creativity in Marketing Looks Like Today

Harvard Business

Brocade, a data and network solutions provider, created a “customer first” program by identifying their top 200 customers, who account for 80% of their sales. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. These members are 2.6

Marketing 134
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How to Motivate Frontline Employees

Harvard Business

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To ensure this front line could focus on learning, we eliminated high-pressure motivation tactics, including sales commissions, high-pressure conversations, sales-based promotion criteria, and public shaming.

How To 131
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Nearly Half of Companies Say They Don’t Have the Digital Skills They Need

Harvard Business

Compare that with 67% and 66% in 2016 and 2015, respectively. Jump ahead to 2017, and that same metric is just 18%. Information that used to be siloed between email, social, point of sale, and other platforms can now be consolidated, allowing employees to make smarter decisions. Insight Center. Crossing the Digital Divide.

Company 133