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Why CRM Projects Fail and How to Make Them More Successful

Harvard Business

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. The EVP of sales liked the easy-access dashboard to report on metrics and the forecast.

Sales 132
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Help Your Team Achieve Work-Life Balance — Even When You Can’t

Harvard Business

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. A 2017 survey by Kronos and Future Workplace , reveals that the restructuring of work has resulted in significant burnout.

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Aerial Photos Tell a Story About Which Cities Are Embracing Clean Energy

Harvard Business

You can see vast wind farms along ridgelines, of course, but I use one shorthand metric to gauge progress: how covered are the rooftops? This quick measure of the clean economy is of course superficial, but it’s in the spirit of indicators like the so-called “Waffle House” metric : the U.S. Photo by Andrew Winston.

Energy 71
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Rethinking How Medicaid Patients Receive Care

Harvard Business

We also equip the teams with data-rich dashboards that monitor their patients’ engagement, satisfaction, and, of course, health metrics, while also tracking broader population-level trends in clinical outcomes and avoidable — and often unnecessary or harmful — procedures and hospitalizations. Our results.

Metrics 70
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How One CMO Revamped Her Role

Harvard Business

” The email contained a link to a 2017 article one of us wrote for HBR, and suggested the CMO read it before their meeting. ” Like many of the CMOs described in the 2017 article, she was initially hired to focus on downstream commercialization roles, such as overseeing advertising. And they have significantly more impact.

Agile 70
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Bridging Organization Design and Performance

Kates Kesler

Cost increases of about $400mm are expected to be offset by other synergies in the two separate companies at the end of 2017. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

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What 11 CEOs Have Learned About Championing Diversity

Harvard Business

Yet progress within organizations has been slow – there is still a lack of women and minorities in leadership positions, and certain industries like tech and finance are lacking diversity at all levels. The structured interviews were conducted by me over the phone, Skype, or in person, between February and June 2017.