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From our unique position looking across the whole thought leadership landscape, we believe there are some key trends that will help to shape 2021. Here are our top three: A more agile mindset. The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. A more collaborative approach.
To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. And of course, the cloud’s ability to react with speed and agility based on fluctuating volume will be key this holiday season. Strategy #3: Combine automation & empathy.
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