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Right now, more than 80% of the world’s largest companies are reporting on ESG metrics and performance, and I expect to see that number rise. . The Sustainable Finance Disclosure Regulation (the “ SFDR ”) came into force in December 2019 and began to apply across the EU from March 2021. Purpose-driven Recruiting.
Right now, more than 80% of the world’s largest companies are reporting on ESG metrics and performance, and I expect to see that number rise. . The Sustainable Finance Disclosure Regulation (the “ SFDR ”) came into force in December 2019 and began to apply across the EU from March 2021. Purpose-driven Recruiting.
According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. Companies can also recruit brand advocates or domain experts as gig workers, creating a highly informed and passionate service experience. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt.
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