This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Metrics are vital for effective execution. To keep on track, you need to pay attention to relevant daily, weekly, monthly, quarterly, and annual metrics. The post Revitalize Your Vision for 2021 appeared first on Makarios Consulting, LLC. Check out more on accountability here. Keep a scorecard. Deal with issues.
Metrics are vital for effective execution. To keep on track, you need to pay attention to relevant daily, weekly, monthly, quarterly, and annual metrics. The post Revitalize Your Vision for 2021 appeared first on Makarios Consulting, LLC. Check out more on accountability here. Keep a scorecard. Deal with issues.
But 2020 was not a normal year … and 2021 is not going to be normal, either. If you are confronted with the necessity of making a major change in your business, here are four guidelines for leading change that will help make 2021 a great year. Yes, 2021 may be a year of disruption in your business.
But 2020 was not a normal year … and 2021 is not going to be normal, either. If you are confronted with the necessity of making a major change in your business, here are four guidelines for leading change that will help make 2021 a great year. Yes, 2021 may be a year of disruption in your business.
Through planning meetings, training, and coaching we ramped up the initiative. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels. You can learn and train yourself through individual initiative.
According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. Providing interactive training, introducing them to internal staff, and including them in team meetings can make a difference. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.
A good working definition of what it means to embrace data-driven decision-making is: Using facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone. Pay attention to metrics that matter and provide regular updates.
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. Eliminate waste from operations.
According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Modern leaders are asking, can organizational culture be changed? McGraw-Hill. HarperCollins Publishers. Business Roundtable.
We organize all of the trending information in your field so you don't have to. Join 55,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content