Progressus

OCTOBER 25, 2023

We’re talking digitization and the shift toward data-first business strategies. Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Deloitte’s 2022 Tech Trends came to that same conclusion.

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Data Agile Tools Talent 52

Buzzsprout

MARCH 6, 2023

As of 2022, Brazil came in first for podcast consumption , followed by Sweden and Mexico. This data highlights the importance of the two leading podcast marketing strategies: quality SEO and word of mouth. Edison Research and NPR just released their 2022 Smart Speaker Audio Report. How many podcasts are there in 2022?

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Data Advertising Trends Media 52

Wakeman Consulting Group: Dave's Blog

MAY 19, 2023

Three, it is easier to focus on “impressions”, “engagement”, and other easy to measure metrics. Links: Chelsea freezes prices for next season : What is going to be interesting here is what the review of ticket strategy and concessions will look like. Second, it isn’t the new, shiny technology. Can this change?

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Sports Sales Marketing Metrics 52

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Data is at the core of any customer experience strategy. What customer experience strategies and channels do we currently have in place?

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1 to 1

JANUARY 31, 2022

Stop relying on outdated metrics. Traditionally, the first call resolution rate has been an extremely important metric for companies, ranking up there with average hold time (AHT) when it comes to assessing associates’ success. As consumers grow increasingly digital, they’re demanding omnichannel experiences from brands.

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Metrics Company Trends Media 26

1 to 1

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And belonging is an important metric for [culture and] performance.”.

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Conference Culture Operations Metrics 29

1 to 1

MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We The average 2022 college graduate expects a $104,000 salary in a first job, he said, a figure that’s nearly double the actual salary of $55,000. We define our business as an experience business.

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Organizational Talent Consulting

MARCH 4, 2024

But, unlocking the full potential of what is possible requires a talent strategy tightly aligned with your company's data analytics strategy. To avoid falling behind and making costly mistakes, here are two essential talent strategy steps you need to take now. The table below shows the expected employee skills from 2015 to 2030.

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Talent Data Strategy Strategy 79

1 to 1

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. In 2022 great EX is a priority. Put employee needs on top.

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Organizational Talent Consulting

JANUARY 16, 2023

A good working definition of what it means to embrace data-driven decision-making is: Using facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone. Culture eats strategy for breakfast.” PwC 2022 AI Business Survey. McGraw-Hill.

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Data Culture Deloitte Survey 52

Kai Davis

JANUARY 3, 2023

Behind the scenes, I’ve been working on marketing and strategy for kai davis dot com in advance of a Q1/Q2 marketing push. This was both metric and sanity driven!). And for that, I used a metrics-based approach. Looked at product performance (in terms of money in and units sold) over 2021 and 2022. Second: “Why?”.

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