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They're typically engaged by clients who have solid sales or have seen tremendous growth and struggle to keep up with delivery. What makes sense: ROI The other financial metric you have to look at is your return on investment (ROI). Your ROI would be 100%. If the same outcome makes 2,000 customers happier, the ROI is 10x.
Also, with ERP, project-driven organizations companies receive a quicker ROI and cost-efficient use of the resources deployed. It has the best ROI in the business – a recent Forrester study shows that organizations typically experience 162% ROI with Dynamics 365 Business Central over a three-year period.
Upgrade to Microsoft Dynamics 365 Business Central with Progressus Microsoft Dynamics 365 Business Central is a comprehensive, cloud-based ERP solution for small to mid-sized businesses, connecting sales, service, finance, and operations to work smarter, adapt faster, and perform better.
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CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.
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