Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
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JULY 25, 2024
Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. In accounting, metrics such as Net Operating Profit need additional context to be meaningful. Return on Investment (ROI) : Calculates profitability from specific CX investments.
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