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With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. Many companies spoke about harnessing the power of data to better understand customers habits and preferences.
Given the right data, it knows your business, plans and reasons, takes action, and scales for deep personalization. Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI , compared to less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.
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