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This allows banks to enhance their service operations by offering hyper-personalized recommendations based on each customer’s specific circumstances, creating customized financial plans, and providing tailored financial advice and product suggestions. Operational Efficiency Gen AI will boost the productivity of operational staff.
When choosing when and where to adopt new technologies, brands should focus on how they can improve the customer journey and meet business goals, said Trang To, vice president of omni at Tapestry, which owns luxury fashion brands including Coach and Kate Spade. Technology is not there to substitute; its there to support. In 2025, 37% of U.S.
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