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NRF show report: Retail’s future is built on data

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Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. LEGOs Urrutia said the brand has been experimenting with livestreaming product demos from some stores, and adding in-store areas where customers can design their own mini-figures.

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Gen AI in Banking: Transformative Use Cases

Tom Spencer

This allows banks to enhance their service operations by offering hyper-personalized recommendations based on each customer’s specific circumstances, creating customized financial plans, and providing tailored financial advice and product suggestions. Operational Efficiency Gen AI will boost the productivity of operational staff.

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Elon Musk’s Unusual Compensation Plan Isn’t Really About Compensation at All

Harvard Business

For Tesla to reach a $650 billion valuation by 2028, the market will have to shift dramatically, with electric vehicles becoming the overwhelming percentage of all new sales. Musk’s compensation plan, with its ambitious targets for market capitalization, focuses the mind on exactly this vision.

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2025: The year of autonomous AI agents

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Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. The company created pilots for some of its most complex product troubleshooting service tasks. This is the year of generative.