Harvard Business

OCTOBER 4, 2018

It’s not possible to eliminate all transactional tasks, but by diving into the details of existing processes, leaders can challenge the status quo and help simplify processes that reduce these tasks. For instance, one of our teams was responsible for launching online advertising campaigns.

Productivity 132

Productivity Tools Meeting Efficiency 132

Tom Spencer

JUNE 10, 2014

How many cars, traffic lights, street signs and advertisements? Matthew is pursuing a Masters in Management following a bachelor’s degree in psychology and has over ten years of experience in education and sports process improvement. Let’s use an example from your life. How many items of clothing? Management Consulting'

Retail 127

Retail Deloitte Video Sports 127

Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are.

Banking 88

Banking Airlines Policies Insurance 88

Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are.

Banking 78

Banking Airlines Policies Insurance 78

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. But what I really enjoyed doing was – I’m really kind of that in-between guy.

Interviews 156

Interviews Company Marketing Operations 156