Harvard Business

JANUARY 22, 2018

Meta-analytic studies reviewing 50 years of research suggest that personality traits such as curiosity, extraversion, and emotional stability are twice as important as IQ — the benchmark metric for reasoning capability — when it comes to predicting leadership effectiveness. Insight Center. The Risks and Rewards of AI.

Leadership 71

Leadership Agile Emotional Intelligence Benchmarking 71

LSA Global

MAY 16, 2024

Foster a Culture of Agility For organizational change to last, top leadership must cultivate a workplace culture that embraces change and innovation so that employees can adapt quickly to new challenges and opportunities. Can your leaders encourage the agile mindsets at work required to successfully navigate change ?

Leadership 36

Leadership Change Management Agile Benchmarking 36

LSA Global

SEPTEMBER 19, 2024

Following the assessment process, participants receive detailed feedback on their strengths and areas of improvement across dimensions related to benchmarked and validated competencies, micro behaviors, motivations, learning agility, and personality traits.

Management 51

Management Leadership Development Talent 51

1 to 1

APRIL 21, 2022

The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel. The benchmark for reshaping the experience cannot be internally focused. In an omnichannel contact center, associates can share notes about previous interactions with the customer across touchpoints.

Benchmarking 26

Benchmarking Agile Metrics Company 26