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Just take a look at the pandemic, for example. Enhanced Organizational Agility If there’s one thing that the pandemic showed us, it’s that adapting to changing market dynamics is essential. For example, many workforces shifted to remote work and realized that working from home is extremely doable for many roles, thanks to technology.
For example, Google popularized the 20% Rule , under which it has traditionally allowed employees to spend up to 20% of their paid work time on developing personal projects. Organizations can also adopt agile governance practices that allow for iterative decision-making and faster adaptation to the changing business landscape.
For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area. Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization.
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