Harvard Business

OCTOBER 25, 2016

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. Embrace Agile Methods for Responding to Customers. The willingness to experiment has to permeate the whole organization.

Methodologies 70

Methodologies Agile Exercises Metrics 70

Harvard Business

NOVEMBER 9, 2016

what this produces for the business and for shareholders — the critical outcome metrics by which the organization will be judged. But, as my own research shows, in order to be meaningful, empowerment requires some boundaries, some rules that have been decided on within which empowerment can be exercised.

Leadership 132

Leadership Agile Course Exercises 132

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? As companies move to more agile operating models , they must learn to balance accountability with autonomy. How do banks switch customer relationships from branch offices to mobile phone screens?

Strategy& 72

Strategy& Strategy Strategy Company 72

Harvard Business

JANUARY 2, 2018

In the Irvine, California office of law firm Bryan Cave, managing partner Stuart Price and I led employees through an exercise to define collective norms. One of the metrics they follow is how long it takes to properly greet customers. We asked participants: “Who do you want to be?” You and Your Team Series. Joel Garfinkle.

Training 72

Training Training Survey Report 72

Harvard Business

JANUARY 20, 2017

The teams exposed to rudeness displayed lower capabilities in all diagnostic and procedural performance metrics, markedly diminishing the infant’s chances of survival. Researchers filmed these simulations and had objective judges evaluate them. Organizations of all kinds can benefit from talking about civility with employees.

Training 70

Training Training Study Film 70

Harvard Business

NOVEMBER 7, 2018

In an agile and experimental process, the team participated in reimagining this new role, critiqued it and iterated on it, helping them feel that they were leading change rather than being subject to it. Families did an exercise where they were asked what the one thing was that they wanted to address. Step 7: Measure progress.

System 70

System Healthcare Methodologies Metrics 70

LSA Global

SEPTEMBER 19, 2024

Unlike traditional assessment methods that rely heavily on interviews or self-assessments, management assessment centers use a mix of simulation exercises, role-playing, case studies, and group discussions to mirror the complex environments that people leaders face.

Management 51

Management Leadership Development Talent 51