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Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. Especially, Agile is Not a Silver Bullet.

Agile 96
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Unemployed Agilists: How to Show Your Value to Support What Managers Want, Part 1

Johanna Rothman

Every day, I hear more stories of agile coaches or Scrum Masters losing their jobs. Several reasons: No manager cares about “agile” even if they care about agility. So, selling “agile” into the organization doesn’t create any traction for change. But if you didn’t use the flow metrics?

Agile 75
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How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

See Why Shared Services “Teams” Don’t Work with Agility and Unearthing Your Project's Delays.) Ignorance of the flow metrics. Inventory might have value for physical products, but it rarely does for software products. In software, we want less WIP (Work in Progress), which is a form of inventory.

Metrics 63
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Jira: Benefits, Limitations, and Ways to Overcome Them

Epicflow

Everyone knows Jira as a task and project management tool that is popular with software developers. Jira: Main Capabilities and Advantages Jira is agile project management software intended to plan and orchestrate software development projects. Supporting Agile approach. Effective backlog management.

Agile 78
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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change. Soft skills In the era of increased automation of “technical” tasks, leveraging PM software and AI, a project manager’s soft skills gain particular importance.

Trends 52
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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26
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Five Tips for Managers of Newly Dispersed Teams

Johanna Rothman

If you're creating products of any kind—especially software products—you've got a team sport. Successful software product development is about how well the team learns together. As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( What the card represents is progress.