Johanna Rothman

JULY 20, 2021

We talk a lot about empowered or self-organizing teams in the agile community. When Mark Kilby and I wrote From Chaos to Successful Distributed Agile Teams , we said the easiest way to create a system that worked for the team was for the team to create its own board. Agile Approaches Require Management Cultural Change.

Leadership 141

Leadership Agile Policies Tools 141

Harvard Business

MAY 24, 2016

They do this with methods proven useful in accelerating software development, such as “ Agile ,” and which are increasingly being used for hardware product development, too. Several groups, covering about 100 employees, have adopted this system. Insight Center. Operations in a Connected World. Sponsored by Accenture.

Metrics 132

Metrics Survey Software Operations 132

Johanna Rothman

MARCH 14, 2024

And even if you can find an agile coaching or Scrum Master job, the pay is so terrible, you don’t want to take it. That’s because these managers think agile coaching and Scrum Mastering is a staff job, not a line job. Tools and technology: Operating systems, languages, anything specifically technical.

Agile 100

Agile How To Metrics Productivity 100

Harvard Business

JUNE 19, 2017

If software has eaten the world, then agile has eaten the software world. And there is no shortage of information and advice on how agile should be implemented in your tech organization. For example, a Google search for “agile software development” returns over 14 million results. Related Video.

Agile 71

Agile Software Case Interview Interviews 71

Harvard Business

MARCH 12, 2018

In fact, there’s a part of our brains called the seeking system that creates the natural impulses to learn new skills and take on challenging but meaningful tasks. And, when our seeking systems are activated, we feel more motivated, purposeful, and zestful. .” ” At first, Tom wasn’t deterred.

Management 134

Management System Metrics Examples 134

Johanna Rothman

AUGUST 17, 2017

Of these, it makes sense to change the compensation and rewards approach, recruitment and hiring if the organization wants to create an agile culture. It’s possible to create a more agile approach to education and training. If we think about agile approaches as a way to: Create small, safe-to-fail experiments.

Agile 41

Agile Recruitment Recruiting Education 41

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( See Agile Program Measurements to Visualize and Track Progress and Measure Cycle Time for my suggestions of what to measure.

Management 92

Management Agile Metrics Video 92

Harvard Business

NOVEMBER 7, 2018

They come with a theory about what needs changing, which they assume will improve the system. That can be helpful, but by not looking at the experience from the patient’s own perspective, they may well not recognize where the system has lost its relevance to patients’ needs. Step 7: Measure progress.

System 70

System Healthcare Methodologies Metrics 70

Kates Kesler

DECEMBER 16, 2013

Very large multi-national product companies need to find creative ways to enjoy the benefits of scale while remaining agile. Agility and scale rarely co-exist in the design of the organizational operating model. So why is it so hard to create networked, agile teams in large, global product companies? The global/local tension.

Agile 50

Agile Analysis Apparel Resources 50

Harvard Business

MARCH 22, 2017

The metrics also changed. OpenTable recently launched a companion app just for restaurants to make better use of the data they’ve been collecting through their reservation system. Marketers are adopting the business practices of entrepreneurs such as lean startup and agile development. The results?

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

JULY 1, 2016

But only recently have elevator companies found a way to personalize the solution by coordinating sensors in building employees’ access badges with systems that calibrate where each elevator should be to optimize wait times. That, in turn, has allowed the elevator companies to revamp their business models.

Productivity 132

Productivity Engineering Accenture Banking 132

Strategic Planning and Management Insights

MARCH 6, 2023

By establishing a clear understanding of expectations and success metrics, your organization can ensure that everyone is working towards a common goal and contributing to the overall success of the organization. How to track your Goals and objectives: Tracking goals and objectives can be a daunting task for many senior leaders.

Report 96

Report Data Strategy Strategy 96

Harvard Business

AUGUST 29, 2018

Typically they end up as an app or a custom feature in an Enterprise Resource Planning (ERP) system. Yet it also gives you an agile way to work: you don’t waste time or dollars when there are no results, and you develop a fast-fail mentality to learn what works and what doesn’t. Shift 3: See people as multipliers of value.

Strategy 70

Strategy Strategy Strategy& Agile 70

Johanna Rothman

MARCH 6, 2020

This is one of the reasons Mark and I wrote From Chaos to Successful Distributed Agile Teams. Your team might not need an agile approach. This includes the team's board and the team's metrics. I wrote Lessons Learned from Leading Workshops about Geographically Distributed Agile Teams with Shane Hastie back in 2013.

Agile 80

Agile Tools Management Metrics 80

Johanna Rothman

JULY 27, 2023

They could find the details in their defect tracking system, but they had no idea of the magnitude of the problem, where the problems lay, or how long they took to fix anything. See What Lifecycle or Agile Approach Fits Your Context? Almost all of these clients think they are using an agile approach.

How To 81

How To Agile Productivity Data 81

Kates Kesler

JULY 24, 2020

To fix those you need to clearly understand the underlying systemic issues and organization design decisions that have led to the issue in the first place. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards.

Talent 65

Talent Metrics Accenture Development 65

Kates Kesler

JULY 22, 2020

To fix those you need to clearly understand the underlying systemic issues and organization design decisions that have led to the issue in the first place. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards.

Talent 65

Talent Metrics Accenture Development 65

Kates Kesler

APRIL 7, 2022

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. Center-led is not just a structure or reporting system. What is “center-led”. An Example.

Agile 50

Agile Enterprise Metrics Talent 50

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( See Agile Program Measurements to Visualize and Track Progress and Measure Cycle Time for my suggestions of what to measure.

Management 52

Management Agile Metrics Video 52

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? As companies move to more agile operating models , they must learn to balance accountability with autonomy. How do banks switch customer relationships from branch offices to mobile phone screens?

Strategy 71

Strategy Strategy Strategy& Company 71

Johanna Rothman

JUNE 4, 2024

And given the plethora of “agile” coaches, too many managers have relinquished their coaching roles to these (supposed) agilists. It's the same thing when managers continue to choose to work “in” the work as a technical contributor, rather than “on” the system, as a manager. I totally understand.

Efficiency 63

Efficiency Management How To Metrics 63

1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26

Metrics How To Survey Software 26

Kates Kesler

NOVEMBER 29, 2015

Many companies eager to implement a new organization structure simply do not have the wisdom, patience, and discipline to change the larger system. Leaders do not know how and are not motivated to work in a matrix – metrics and reward systems continue to reinforce lack of enterprise thinking.

Enterprise 50

Enterprise Metrics Operations System 50

Kates Kesler

JULY 2, 2015

The “global operating model” (GOM) is the means to manage this complexity, this tension, this need for both leverage and agility. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

Enterprise 50

Enterprise Operations Agile Metrics 50

Comatch

MARCH 22, 2022

However, there are very few metrics to really measure this. And the available metrics, at least on a company level, are not very forward-looking for decision-makers or people who want to invest. Arcturus has the advantage of being agile and, acting in a focused way, can innovate quickly.

Financial 52

Financial Metrics Data Industry 52

LSA Global

APRIL 4, 2022

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences.

Metrics 36

Metrics Comparison System Agile 36

LSA Global

SEPTEMBER 16, 2024

These questions encourage sales, marketing, service, and product development to stay agile, allowing them to adjust their strategies to meet the shifting needs of customers while identifying new growth opportunities in underserved markets. Is the Total Addressable Market that appreciates our UVP big enough to meet our growth targets?

Sales 52

Sales Intellectual Property Financial Culture 52

LSA Global

SEPTEMBER 19, 2024

Following the assessment process, participants receive detailed feedback on their strengths and areas of improvement across dimensions related to benchmarked and validated competencies, micro behaviors, motivations, learning agility, and personality traits.

Management 51

Management Leadership Development Talent 51

Harvard Business

DECEMBER 13, 2017

Defining and tracking success metrics. Contemporary organizations may do this process in a more agile and collaborative way, but the expectation is that PMs know best about what customers need and engineering is there to serve. They can get “lost” in the system and have to deal with more politics and tight budgets.

Productivity 71

Productivity Management Engineering Case Interview 71

1 to 1

APRIL 21, 2022

The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel. In addition to making customers happy, an omnichannel contact center adds value by centralizing data and tools under one system, which reduces resolution time while increasing efficiency and savings.

Benchmarking 26

Benchmarking Agile Metrics Company 26

Progressus

OCTOBER 25, 2023

Digital agility. Technology enables greater agility. While these changes might seem like a lot to take on at once, they represent a path toward agility, adaptability, and long-term resilience. Businesses are increasingly embracing tools that allow them to adapt to changing conditions. Digitalization” shouldn’t inspire dread.

Data 52

Data Agile Tools Talent 52

Epicflow

JANUARY 30, 2025

Portfolio health metrics to track progress, budgets, and risks across projects. Alerts and tracking systems for unresolved issues. Reporting and Analytics Advanced reporting with customizable metrics for decision-making. Agile, Waterfall, or Hybrid). Tools for prioritizing projects based on strategic value and urgency.

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Tools Software Efficiency Resources 130