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Our thought leadership predictions for 2021

The Source

The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. Here are our top three: A more agile mindset. From our unique position looking across the whole thought leadership landscape, we believe there are some key trends that will help to shape 2021.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Technology combined with data is a matter of life and death for professional services firms where the “product” is a combination of insights and expertise. Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization.

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The First Step to Fixing U.S. Manufacturing

Harvard Business

Without the breathing room to invest in new equipment and technologies, smaller manufacturers may be up to 40% less productive than large companies—a gap so sizable that it drags down the entire sector’s performance. It’s clear why pain in the domestic supplier base matters from a policy perspective.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Embrace Agile Methods for Responding to Customers.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

Potential benefits to the insurance industry include: Revenue expansion: The real-time learning and adaptive capabilities of AI provide a platform for insurers to explore new product lines, geographies, and cus­tomer segments, as well as quickly identify new avenues for revenue expansion. Start small. Manage change.

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How Volvo Reinvented Itself Through Hiring

Harvard Business

Many legacy companies would like to transform themselves into agile, talent-first organizations. Volvo’s turnaround over the last decade offers a great example. Under new ownership (Volvo was sold to China’s Geely by Ford in 2010), the Swedish automaker decided to transform its product line by becoming a premium player.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. New products, data breaches, recalls, and inclement weather are just a few examples of the good, bad, and ugly of Black Friday shopping. Black Friday shopping is stressful.

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