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Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.
Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Embrace Agile Methods for Responding to Customers.
Many legacy companies would like to transform themselves into agile, talent-first organizations. Volvo’s turnaround over the last decade offers a great example. Today, there’s a greater need for software engineers because cars are computers more than anything else.” Gerald Lord/Getty Images.
Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization. Leading organizations have the agility and flexibility needed to respond to disruptions, evolve with market conditions, and act on emerging trends without clunky processes holding them back.
And of course, the cloud’s ability to react with speed and agility based on fluctuating volume will be key this holiday season. Implementing RPA software “bots” across any application with minimal disruption to the organization can help retailers save time and money, while improving customer relationships.
Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime. RPA and RDA software works in unison to minimize disruption and facilitate more efficient CX delivery from first-impressions to checkout.
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