Melissa Agnes

APRIL 15, 2014

Although some may say this is good publicity, I can bet that senior management over at the airline is in entire disagreement – as are TONS of their customers. Why is it so often that we find airlines at the heart of published gaffes and thoughtless (with major repercussions) posts to social media? Vet, test and train.

Airlines 97

Airlines Case Studies Case Study Media 97

Consultant Ninja

MARCH 5, 2009

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. In other words, they got off the avgas variation train at a specific time; that itself, to me, is a speculative move. Management Consulting. Consultant Ninja.

Oliver Wyman 100

Oliver Wyman Consulting Airlines Bain 100

Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.

Leadership 112

Leadership Training Training Airlines 112

Consultant Ninja

SEPTEMBER 4, 2008

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. Timmy: "What types of trade spend activities did you manage?". Wow, you managed all that, that sounds great?! Was there good training involved?". Consulting. (88).

Oliver Wyman 100

Oliver Wyman Consulting Resumes Airlines 100

Consultant Ninja

JULY 17, 2009

Management Consultant | Excel Jockey | Slide Monkey | Corporate Insurgent | One-Eyed Man in the Valley of the Blind Mckinsey | Bain | BCG | Booz | Oliver Wyman. We began discussing the term "Client Service," which was used extensively during training, but never truly defined. Management Consulting. Consultant Ninja. Analysis. (40).

Consulting 100

Consulting Management Oliver Wyman Airlines 100

Management Consulted

JUNE 14, 2015

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. Then, underneath three of these sub-subsidiaries are, you guessed it, more subsidiaries, such as Seabury Airline Planning Group LLC and Seabury Maritime Corporate Finance LLC.

Groups 100

Groups Interviews Culture Case Interview 100

Management Consulted

APRIL 2, 2017

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). in revenue (wow!). Bain & Company. bravo Deloitte!).

Oliver Wyman 160

Oliver Wyman Consulting Deloitte Real Estate 160

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. Why Back To Business As Usual Is The Biggest Crisis Management Mistake Of All. TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus.

Airlines 79

Airlines Media Healthcare Resources 79

Melissa Agnes

FEBRUARY 12, 2015

If you work for an organization that manufactures transport vehicles or if you work in the transportation / travel industry (whether you’re a car company, a plane manufacturer, an airline, a train builder, etc.) you absolutely need to be assessing, preventing and planning for the risk of a hack. Think about it. Be proactive.

Transportation 45

Transportation Training Training Airlines 45

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. Then, one day, I fortunately came across the Management Consulted website. ” I started dating the Management Consulted website and began loving it. It was like “Oh!!

Consulting 204

Consulting Case Interview Interviews Engineering 204

Rick Conlow

MARCH 22, 2023

Delta Airlines employees never seem to be happy. And training, coaching, recognizing, and supporting your employee teams so they become superstars. Secret Sauce #2 Ingredient What if company managers treated the employees like Olympic athletes? See this: 21 Servant Leadership Training Lessons.

Survey 98

Survey Training Training Bain 98

MishTalk

JULY 21, 2014

Challenge From Russia Please consider Russia Challenges Accusations that Ukraine Rebels Shot Down Airliner. Russia''s Defence Ministry on Monday challenged accusations pro-Russian rebels were to blame for shooting down a Malaysian airliner and asked the United States to produce satellite images to support its assertions.

Airlines 78

Airlines Operations Government System 78

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 57

Airlines Strategy Strategy& Strategy 57

MishTalk

JULY 17, 2014

A spokesman for the Russian Embassy in Washington declined to comment on charges that pro-Russian rebels in Ukraine shot down a Malaysian Airlines plane. It''s also not an easy weapon to fire, and would require some training or prior knowledge to use it. Why should we comment on allegations?" the official said.

System 73

System Airlines Policies Report 73

Harvard Business

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. That was what management told us to do. The public reacted to the video with horror. We called security.

Company 49

Company Airlines Video Media 49

MishTalk

JULY 22, 2014

intelligence officials said Tuesday that Russia was responsible for "creating the conditions" that led to the shooting down of Malaysia Airlines Flight 17, but they offered no evidence of direct Russian government involvement. Visit [link] to learn more about wealth management and capital preservation strategies of Sitka Pacific.'

Report 77

Report Government Media Airlines 77

Henman Performance Executive

APRIL 30, 2012

The Unethical Nature of Ethics Training. Let’s throw some training at this!” About 40% of the time, training doesn’t address any true strategic objective, other than to have some training. In the case of the Secret Service ethics training, I’d like the job of designing the program. Crisis Management.

Ethics 28

Ethics Training Training Airlines 28

Seth Godin Blog

AUGUST 30, 2016

American Airlines doesn't know what to say. They're making a fortune this year due to low oil prices, and one way to manage shareholder expectations for the future is to put some of that profit into brand advertising. And they're having a lot of trouble saying it.

Advertising 40

Advertising Company Airlines Travel 40

Harvard Business

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Talent 48

Talent Recruiting Recruitment Boston Consulting Group 48

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. For example, in China, a critical growth market for the airlines, the disturbing passenger-shot video story has gone super-viral (likely in part because the passenger manhandled by United was Asian). ” And they need to have executives who will listen to them.

Airlines 57

Airlines Video Operations Policies 57

Management Consulted

JUNE 26, 2016

And very few people asked me that question, but when they did, they got to hear me talk about a global nonprofit that I was thinking about working for, an airline, and Bain, and what I thought some of the differences were. ” It could be the approach of the firm toward the client, it could be their training, it could be their culture.

Healthcare 140

Healthcare Case Interview Consulting Interviews 140

Prudent Pedal

FEBRUARY 4, 2020

In my last post, How to Evaluate Your Marketing Leader , I laid out a rubric for managing partners to assess the performance of their marketing leaders. When I became a people manager in my twenties, I had the leadership competence of a two-year-old. I had no good managers as role models and I had to fumble my way through.

Marketing 52

Marketing How To Airlines Productivity 52

Harvard Business

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. What is it good at?

Data 52

Data Software Tools Travel 52

1 to 1

SEPTEMBER 30, 2024

After riding the party bus and imbibing in the free-flowing food and drinks the previous night, I was woefully unprepared to manage the unexpected hills and the endurance needed for the race. They trained, prepared, and probably skipped a casino trip the night before. Well-trained employees. Effortless. Technology integration.

Airlines 26

Airlines Training Training Analysis 26

Harvard Business

SEPTEMBER 29, 2017

In fact, it’s often more prominent among experienced staff, which is particularly problematic because, as the go-to people in their circles, they often pass incorrect or incomplete information and skills on to others via to peer-to-peer learning and training.

How To 37

How To Training Training Education 37

Harvard Business

APRIL 4, 2018

Take United Airlines CEO Oscar Munoz, whose initial response to the violent removal of a fare-paying passenger from one of the company’s planes led to a public backlash. Companies can incorporate these skills into leadership training or coaching. Recent public scandals demonstrate what lack of humility can do in a public setting.

Research 56

Research Pharmaceuticals Airlines Journal 56

Harvard Business

AUGUST 24, 2017

After all, there’s a subtle difference in how these two disciplines train people to understand and manage risks: Legal training focuses on the downside of particular actions, while business training may emphasize the upsides for shareholder value from risk taking.

Pharmaceuticals 34

Pharmaceuticals Intellectual Property Training Training 34

Harvard Business

MAY 25, 2016

Machine-learning models trained on these data allow firms to predict when different machines will fail. Airlines are particularly interested in predicting mechanical failures in advance so that they can reduce flight delays or cancellations.

Data 53

Data Advertising Operations Case Study 53

Harvard Business

NOVEMBER 14, 2017

Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution. It is also be a mistake to restrict ourselves to managing what we can easily measure. ” Metric obsession. In the sense that results count, and their quantification is desirable, it seems irrefutable.

Strategy 50

Strategy Strategy& Strategy Film 50

MishTalk

MARCH 29, 2015

If someone dissimulates – that is, they don’t want other people to notice – it’s very, very difficult,” Reiner Kemmler, a psychologist who specialises in training pilots, told Deutschlandfunk public radio. They fly daily over Afghanistan and Iraq but also over heavily trafficked airspace where they fly high above commercial airliners.

Airlines 28

Airlines Operations Course System 28

Harvard Business

DECEMBER 2, 2016

Over the past 10 years, the hospital’s managers have transformed their institution from the usual, grim, human-repair shop into a bright and comforting place. For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline.

Airlines 28

Airlines Operations Training Training 28

Harvard Business

OCTOBER 13, 2017

Company founders would seem to be a natural fit for change management programs. From airlines to autos, and from TVs to taxis, individual entrepreneurs have upended one industry after another. Without these, I believe change management is impossible. Max Oppenheim/Getty Images. The answer is, they can’t.

Company 31

Company Change Management Construction Industry 31

Harvard Business

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 28

Airlines Talent Company Analysis 28

LSA Global

NOVEMBER 13, 2020

Southwest Airlines) and some strong cultures hurt performance (i.e. Depending on the scope and type of cultural change, some training may be necessary to develop new capabilities. Changing an existing culture requires shifting the day-to-day behavior and mind-set of employees. The Department of Veterans Affairs).

Culture 36

Culture How To Bain Methodologies 36

Harvard Business

MAY 19, 2016

You’ve managed the same team for the past five years — then one day you find out that your most successful employee uses cognitive-enhancing drugs on the job. Meanwhile, the world of management remains stunningly silent. This scenario may not be hypothetical for long.

Ethics 53

Ethics Exercises Study Policies 53

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Executives usually have lower English levels than the managers they oversee.

Industry 28

Industry Survey Training Training 28

Harvard Business

DECEMBER 23, 2016

Similar failures among cockpit crews can lead to airline crashes. The managers in charge of these alliances caution us, however, that a positive relationship between irritation and success does not mean that you should be looking for opportunities to create just any conflict.

Productivity 28

Productivity Survey Resources Training 28