Airlines Metrics Operations 
Tom Spencer
APRIL 25, 2025
Execution requires alignment with operational realities, not just a vision of where the organization wants to go. The firm had no clear path to profitability, its Messianic ambitions eventually outpacing its financial resources and operational capabilities, and it filed for bankruptcy in 2023. Does it create measurable impact?
Harvard Business
SEPTEMBER 23, 2016
While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.
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Harvard Business
AUGUST 7, 2018
” Metrics were developed to monitor these, and targets were set before moving on. It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. The reason?
Harvard Business
APRIL 20, 2016
Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Disney has reinvented the customer experience by translating what it exclusively knows about park operations into software, substantively enhancing its customer value proposition.
Harvard Business
AUGUST 1, 2016
An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4
Harvard Business
NOVEMBER 6, 2018
Every Chinese citizen’s “social credit score”, drawing upon public and private data sources can determine what services – from no-deposit apartment rentals to booking airline tickets to dating to government services — are accessible to the citizen.
Harvard Business
AUGUST 29, 2018
In a pricing scenario, for example, your case for investment may first count FTE hours saved by moving away from manual calculations, but the bigger goal is showing how you’re improving prediction accuracy and ultimately how this work is improving margins, share of wallet, or other growth metrics.
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