Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 134

Airlines Strategy Strategy Strategy& 134

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70

Metrics Retail Sales Automotive 70

Harvard Business

JULY 27, 2017

Make sure to use the right metrics when measuring success and identifying areas for growth. Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. What cross-channel customer behaviors can mobile help impact and influence?

Strategy 109

Strategy Strategy Strategy& Metrics 109

Harvard Business

AUGUST 7, 2018

” Metrics were developed to monitor these, and targets were set before moving on. It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. Be prepared to adjust.

Case Interview 133

Case Interview Groups Small Business Examples 133

Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. Set goals and metrics: After your assessment, with an open mind review your strengths and weaknesse.

Leadership 112

Leadership Training Training Airlines 112

Harvard Business

NOVEMBER 14, 2017

” Metric obsession. In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. customers in order to boost sales. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution.

Strategy 103

Strategy Strategy Strategy& Film 103

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. The software, called Personal Book , allows Nordstrom to promote sales, special appearances, and store events in a more targeted manner. What role could software play in that equation?

Software 70

Software Company Intellectual Property Airlines 70