Remove Airlines Remove Metrics Remove Strategy Development
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Big Ideas, Bad Results: Avoiding Strategic Uselessness

Tom Spencer

Neglecting Buy-In Strategies developed in isolation without involving the people responsible for execution lack the ownership and support needed for success. United Airlines famously failed to get buy-in from flight attendants to support its strategy of overbooking flights. Does it create measurable impact?

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Don’t Be Tyrannized by Old Metrics

Harvard Business

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

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