Airlines Metrics Training 
Harvard Business
MAY 17, 2017
The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.
Rick Conlow
MAY 17, 2023
Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.
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Harvard Business
NOVEMBER 14, 2017
” Metric obsession. In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution. A little later, the U.S.
Harvard Business
NOVEMBER 6, 2018
Every Chinese citizen’s “social credit score”, drawing upon public and private data sources can determine what services – from no-deposit apartment rentals to booking airline tickets to dating to government services — are accessible to the citizen. They also help the government with necessary data and algorithms.
Harvard Business
MARCH 8, 2018
Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. These are all very different strategic needs requiring different implementation approaches and performance metrics. Insight Center. Health Care’s New Frontier. Sponsored by Optum.
Harvard Business
AUGUST 29, 2018
In a pricing scenario, for example, your case for investment may first count FTE hours saved by moving away from manual calculations, but the bigger goal is showing how you’re improving prediction accuracy and ultimately how this work is improving margins, share of wallet, or other growth metrics.
Harvard Business
AUGUST 26, 2016
In the 1980s, sociologist Arlie Russell Hochschild coined the term emotional labor to refer to the ways flight attendants were trained to present a calm, friendly, and professional demeanor to customers — even if the flyers they were attending to were frightened, angry, or abusive.
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