Harvard Business

AUGUST 29, 2016

Companies deploying emotional-connection-based strategies and metrics to design, prioritize, and measure the customer experience find that increasing customers’ emotional connection drives significant improvements in financial outcomes.

Retail 132

Retail Apparel Financial ROI 132

Management Consulted

OCTOBER 16, 2016

In 2005, they acquired Strategic Management Group, Inc; a collection of investment companies with holdings in healthcare and biotech as well as other areas. In 2006, they acquired The Real Learning Company, which specializes in providing models, tools and programs for mapping, developing and managing performance for individuals and teams.

Groups 100

Groups Interviews Culture Case Interview 100

Kates Kesler

JUNE 11, 2014

We recently completed a study for the CEO of a very well known, global sports-apparel brand company. Our sports-apparel CEO had the right idea in challenging his team to think about the organization and ask: are we fit for growth, given our strategies going forward? Learning from Big Companies.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Harvard Business

NOVEMBER 22, 2017

An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work.

Strategy 71

Strategy Strategy Strategy& Company 71

Harvard Business

JUNE 7, 2016

Some retailers and manufacturers—in the apparel, footwear, and electronics industries—have launched programs to make their customers interested in preserving their products and preventing things that still have value from going to the landfill. Enormous opportunities also lie with e-waste.

Company 70

Company Apparel Retail Metrics 70

Harvard Business

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Chemicals 71

Chemicals Industry Metrics Financial 71

Kates Kesler

APRIL 17, 2016

A well-designed organization structure brings management attention to the nodes where value and capabilities are created—the intersection of customers, brands, products, emerging markets, functional expertise, and other strategic choices. Managing Partners. This is a value-creating form of tension. Amy Kates & Greg Kesler.

Apparel 50

Apparel Metrics Retail System 50