Harvard Business

OCTOBER 16, 2023

Leaders can use an approach called balanced benchmarking, borrowed from operations management, to conduct a needs assessment and apply training where it can be most effective. Historically, the challenge with implementing learning and development programs has been the difficulty in quantifying the impacts on organizational performance.

ROI 252

ROI Development Benchmarking Operations 252

Harvard Business

MARCH 7, 2017

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier.

B2B 124

B2B Travel Benchmarking Sales 124

1 to 1

JUNE 13, 2024

This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. A 9700% CX ROI? She’s dissected and painstakingly diagrammed each one. Hunsaker gets it. No more layoffs.

ROI 32

ROI Metrics Sales Benchmarking 32

Harvard Business

NOVEMBER 2, 2018

We believe that investing in our local community is the moral thing to do, but what’s the cost and ROI of program like this? That’s a saving of $1.323M or an ROI of 894%, and you’ll create a diverse team, which is proven to generate more profit.

Company 128

Company Recruitment Recruiting ROI 128

Harvard Business

DECEMBER 28, 2016

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). There are many obstacles and detours that can prevent full ROI from your CX program. Going slowly when you don’t intend to is clear evidence that the program has slipped into neutral in the leadership camp.

Metrics 125

Metrics Data Benchmarking ROI 125

Harvard Business

FEBRUARY 16, 2017

The company saw these findings as further evidence that continuing to invest in improving employee engagement would have a positive ROI for the business above and beyond simply having happier employees. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

Productivity 133

Productivity Culture Metrics Data 133

Harvard Business

APRIL 19, 2018

” And despite the repeated mantra about “data-driven,” there is contradictory advice about which content-marketing benchmarks indicate success as well as many blithe assertions about best practices in this area. Don’t follow the herd.

Marketing 134

Marketing Case Study Case Studies Sales 134