Article Metrics Process Improvement 
Epicflow
AUGUST 30, 2024
Read the article to learn more about this practice and its role in manufacturing, and explore recommendations that will drive MOM’s efficiency. Manufacturing operations management (MOM) is the practice of overseeing and improving manufacturing processes at multiple levels. and implementing advanced software solutions.
Harvard Business
SEPTEMBER 11, 2017
Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.
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Epicflow
SEPTEMBER 1, 2022
Let’s figure it out in the article. . They can be as follows: executive sponsor, technology support, process improvement, project manager, and software support. . This is when a business case document is required. Why is it important, and how to compile a convincing business case? Problem description. Cost-benefit analysis.
Harvard Business
AUGUST 30, 2018
While experimentation is focused on learning strategic or process improvements, it is equally important to manage the pace of learning through apprenticeship. Goals and metrics were transparent to everyone so that nothing was hidden. Systematically manage apprenticeship.
Harvard Business
OCTOBER 8, 2018
The tradeoff, however, is that we’ve become so focused on using the technology (as this HBR article points out) that we spend far less time listening to individual human stories. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients.
Harvard Business
JUNE 8, 2017
Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.
Harvard Business
AUGUST 1, 2017
Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. What metric matters more: engagement or inquiry? These organizations don’t design with virtuous cycles in mind. ”Let’s make search faster and simpler,” they said.
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