Harvard Business

OCTOBER 29, 2018

For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements.

Retail 127

Retail System Operations Transportation 127

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. I started with an article, then a five-dollar eBook, and then $199 you know strategy workbook. I want to go in there and solve the problems.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

AUGUST 30, 2018

While experimentation is focused on learning strategic or process improvements, it is equally important to manage the pace of learning through apprenticeship. Our rough calculation suggests that improving retention by one percentage point in a 5,000-person front line results, on average, in $2.5 million in annual benefit.

How To 132

How To Retail Productivity Sales 132

Asamby Consulting

AUGUST 30, 2022

This articles outlines how to build a company wiki: Understand if and why you need a wiki Define the goals for your wiki Choose the best tool to house your wiki Define the structure Start creating and compiling content Keep your wiki used and up to date Why do I need a wiki for my company? You need a wiki.

Company 52

Company How To Tools Process Improvement 52

Harvard Business

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. Write the blog posts that help customers help themselves such as “How to do X-common-goal in our app,” or “How to set up x feature” Bonus: these articles will make your sales people very happy.

Metrics 132

Metrics Engineering Efficiency Operations 132

Harvard Business

OCTOBER 18, 2016

Thus not surprisingly, lots of leaders say they want to encourage their employees to speak freely, whether it’s by offering creative new ideas, identifying process improvements, or even calling out unethical behavior. When employees speak up, companies benefit. Building speaking up cultures is, on the whole, a good thing.

Construction 70

Construction Culture Process Improvement Research 70

Harvard Business

APRIL 12, 2016

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Underlying this notion was the lack of tangible results that could be attributed to management training. One experiment generated a 2.6%

Development 70

Development Leadership Operations Case Study 70

Harvard Business

JUNE 16, 2017

However, transitioning to a VBC approach involves added infrastructure, training costs, and complexity of delivering care in an environment that mixes fee-for-service and value-based reimbursement. This approach is helping us improve outcomes and reduce cost, which creates a foundation for success regardless of the reimbursement model.

Transportation 72

Transportation Methodologies Process Improvement System 72

Harvard Business

OCTOBER 8, 2018

The tradeoff, however, is that we’ve become so focused on using the technology (as this HBR article points out) that we spend far less time listening to individual human stories. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.

Metrics 70

Metrics System Healthcare Culture 70

Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This requires hiring the right employees, training them fully, and treating them well. Improve your processes and invest in technology. Disclaimer: The views expressed in this article are those of the author.

Banking 88

Banking Airlines Policies Insurance 88

Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This requires hiring the right employees, training them fully, and treating them well. Improve your processes and invest in technology. Disclaimer: The views expressed in this article are those of the author.

Banking 78

Banking Airlines Policies Insurance 78

Progressus

NOVEMBER 10, 2023

Do you provide hands-on skills training? What kind of impact has that training had on client outcomes? Are upskilling/training efforts driven by customer feedback? Do process improvements support strategic objectives? Do employees proactively look for opportunities to improve? The bottom line? Retain talent?

Agile 52

Agile Tools Data Talent 52

Harvard Business

MAY 23, 2017

However, this policy has recently come under scrutiny due to its high burden to doctors and the lack of sound evidence that recertification processes improve doctors’ quality of care. Another explanation may be that physicians are most skilled in the few years after residency training.

Education 125

Education Study Training Training 125