Remove Automotive Remove Finance Remove Process Improvement
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry. Invest in hardware startups and scale-ups.

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Scaling Customer Service as Your Startup Grows

Harvard Business

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

However, new tariffs or more-restrictive rules of origin would likely only fall on a few industries, such as the automotive sector. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import.