B2B Metrics Operations 
1 to 1
JULY 25, 2024
Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.
LSA Global
APRIL 15, 2024
According to Accenture, 80% of B2B customers will change providers at least every two years if their expectations aren’t understood and met. Define Clear Sales Objectives and Success Metrics An effective sales strategy begins with clearly defined sales objectives that serve as guiding beacons throughout the journey.
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LSA Global
APRIL 15, 2024
According to Accenture, 80% of B2B customers will change providers at least every two years if their expectations aren’t understood and met. Define Clear Sales Objectives and Success Metrics An effective sales strategy begins with clearly defined sales objectives that serve as guiding beacons throughout the journey.
Harvard Business
AUGUST 10, 2018
Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.
Harvard Business
FEBRUARY 5, 2018
Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.
LSA Global
APRIL 16, 2021
That means (1) assessing sales force engagement and taking action, (2) making certain that sales performance expectations are clear with high levels of accountability, and (3) ensuring that how you treat customers, make decisions, and operate as a business is 100 percent aligned with how you want to win in the marketplace.
Harvard Business
DECEMBER 15, 2017
Based on our experience of working with numerous companies operating in India across different industries, we find that a simple yet powerful four-step framework helps companies effectively prioritize markets in the country: Step 1: Measure risk-adjusted opportunity. Step 2: Measure operating environment.
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