Harvard Business

FEBRUARY 5, 2018

Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established. Things like organization design, training, improved processes, and new shared metrics and performance standards are.).

Ethics 134

Ethics B2C B2B Company 134

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

Metrics 20

Metrics Analysis B2C B2B 20

Harvard Business

DECEMBER 15, 2017

Industry cluster metrics measure the size of the pool of potential customers for B2B or B2C companies, and market stability metrics measure institutional, business, and social stability.)

Strategy 71

Strategy Strategy Strategy& Operations 71

Harvard Business

DECEMBER 13, 2017

Defining and tracking success metrics. There are of course many other factors to consider for any role such as the type of product you are building (B2B, B2C, industry, etc.), The art of resource allocation (it is not a science!). Performing market assessments. Translating business-to-technical requirements, and vice versa.

Productivity 71

Productivity Management Engineering Case Interview 71