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” The intention was right, but there was no operational impact. All of these examples are B2C. If your business is B2C, the train is about to leave the station. If you’re B2B, the train is parked in the station, but it’s leaving soon. I made a couple mistakes along the way.
Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.
If you are in the B2C space, you may not have personal relationships with your customers. You might conduct training for your customer service representatives to ensure an even higher level of customer satisfaction. One of the best ways to streamline and enhance operations is to engage your team members and ask for their ideas.
If you are in the B2C space, you may not have personal relationships with your customers. You might conduct training for your customer service representatives to ensure an even higher level of customer satisfaction. One of the best ways to streamline and enhance operations is to engage your team members and ask for their ideas.
PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. Read more about what Paul Jackson has to say about EQ and PMs here. Company Fit.
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