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Yet too often, organizations f ocus too narrowly on product training and neglect the foundational skills for new sales hires to be set up for success. Foundational business sales training should include a primer on business acumen : key business drivers, financial metrics, and industry-specific trends.
If your company offers internal finance training, take advantage of it. See More Videos > See More Videos > Tackle the balancesheet. “Take an interest in the balancesheet and then do the due diligence to understand it,” he says. ” Focus on key metrics. Play with numbers.
This is true both for “on balancesheet” workers and the gig economy. Closing this gap is not simply a matter of training programs for existing knowledge. Track key performance metrics, particularly those related to value delivered rather than just cost of delivering, and iterate as you learn.
Include Metrics. Train all your hiring managers and interviewers in behavioral interviewing so they can ask questions and probe for the specific competencies you have decided you need in each particular job. Use some sort of balancesheet to look at the pluses and minuses of each interviewee. Make the Decision.
They gather associate metrics, coach on best practices, and use historical data to create targets. They report what they learn to leadership and associates, informing future trainings and strategies. RealPlay , TTEC’s award-wining AI-enabled contact center training service, improves associate performance through video role playing.
One of my volunteering goals for this year has been to train to be a volunteer emergency medical first responder. I found it quite eye-opening to go through the two weeks of medical training to become a Wilderness First Responder. Certain patterns of metrics prompt suspicion of certain kinds of injury. The big ones are: Pulse.
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