Harvard Business

DECEMBER 29, 2016

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Volkswagen. and the U.K., Cross-cultural differences.

Ethics 39

Ethics Company Emotional Intelligence Study 39

Harvard Business

DECEMBER 1, 2016

We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric.

Company 28

Company Ethics Methodologies Metrics 28

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure. Building Balanced Cultures.

Metrics 44

Metrics Engineering Operations Sales 44

Harvard Business

JULY 6, 2018

Who should be involved in decisions regarding business impact, regulatory compliance, technical approach, and even ethical values when companies integrate machine learning into business operations? Do different use cases require different types of explanations? A business analyst should map out the end-to-end business process.

Data 28

Data System Intellectual Property Ethics 28