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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

At Treehouse, an online school that helps companies hire developers and designers, we’re seeing the same problem. We were nowhere near those numbers, and I believed it was a moral and business imperative to change my company. We do not see people like us succeeding in those companies. Why would we apply for your jobs?”

Company 128
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B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. A marketing automation company creates bespoke presentations.

B2B 124
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How to Create an Effective L&D Strategy

Clarity Consultants

Identifying associated benchmarks to gauge the success of the program is also essential. This means ensuring a fair return on investment (ROI) for your organization and providing learners with knowledge and skills that directly address their professional needs.

Strategy& 113
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Being Engaged at Work Is Not the Same as Being Productive

Harvard Business

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. But based on our research with several large companies, we want to offer a word of caution: Engagement is often an ambiguous term. Company 1: Strong Correlation.

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4 golden tickets to capture CX ROI

1 to 1

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 32
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How One Company Made Its Analytics Investment Pay Off

Harvard Business

Second, the ABU team is paid using variable compensation, based on projects that have been fully implemented and based on their ROI. From an organizational standpoint, the most innovative aspect of the strategy is in treating the analytics unit as a profit center with the corresponding rigorous benchmarking and performance incentives.

Company 72
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4 Ways to Improve Your Content Marketing

Harvard Business

Companies have hired writers and Chief Content Officers to run departments, create blogs and other materials, and, in the process, some have assured sales people that content marketing can mean the end of cold calling. HBR Staff/Chris Minerva/Getty Images. In the past decade, content marketing has become a widely established practice.

Marketing 134