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A deep dive into the strategies behind the Disney magic (and how to use them to enhance your consulting or coaching success) Want to know a secret? And there are just as many consultants and coaches who want to help them on their journey towards leadership, team, and organizational performance excellence. Jeff Kober.
The focus was on creating the strategy and messaging to strengthen his thought leadership and increase his speaking and consulting business. As we were crafting the message and content, it occurred to me that the simple benchmark I use in order to determine the quality and provocativeness of the content is to simply ask myself two questions.
With a broad understanding of what is possible and what is pipe dream, leading CX consultants can help your team identify quick win opportunities that will deliver substantial CX improvements. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?
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