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How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business

Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

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How Morale Changes as a Startup Grows

Harvard Business

In addition to examining surveys of employee happiness, our research included the annual revenue growth rate of companies. This time, the firm ranked in the top quartile of all companies and handily beat our benchmark. As a result, the sales leadership devised a proactive plan to reverse this dangerous trend.

Culture 133
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As AI Makes More Decisions, the Nature of Leadership Will Change

Harvard Business

It is tempting to regard artificial intelligence as a threat to human leadership. There is no reason to believe that leadership will be spared the impact of AI. A shift from the hard to soft elements of leadership is not exclusive to the AI age. Insight Center. Assessing the opportunities and the potential pitfalls.

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How to Make Your Post-Merger Reorg a Success

Harvard Business

Over the past year, we carried out an online survey of 2,500 reorgs (you can still complete the survey and benchmark your reorg here ). consume more of leadership’s time (41%–60% of their time, on average, as compared with 20%–40% for other reorgs). We took this question to our data.

How To 112
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The Most Common Reasons Customer Experience Programs Fail

Harvard Business

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). Lack of momentum and sluggishness spell doom to a CX program, and leadership must propel the program. True CX leadership comes from: Ownership. Empowerment. Give your leader the authority to be successful.

Metrics 124
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Being Engaged at Work Is Not the Same as Being Productive

Harvard Business

Both of these data points served as calls to action to senior leadership to invest more into creating a culture of both engagement and productivity. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

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Why CEOs Can’t Dance Redux

Rick Conlow

No wonder the #1 issue on employee engagement surveys is the lack of communication. Kouzes and Posner, authors of The Leadership Challenge, found that over 80% of managers value honesty as a key characteristic in their leaders. Do you want to benchmark your career with the habits of extraordinarily successful people?

Study 88