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Our microlearning experts point out visual perception research that found presentations using visual aids were 43% more persuasive than unaided presentations. Highlighting trends, benchmarks, and potential challenges reinforces the business case for change and bolsters trust.
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Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?
Assessment presents methods, processes, and procedures that a company can use to self-assess its maturity. . The first dimension present the 10 Knowledge Areas defined in the PMBOK Guide. At this level, there aren’t any established project management practices or standards; documentation and metrics are ad hoc.
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