Clarity Consultants

SEPTEMBER 30, 2024

However, with these investments comes the critical need to measure the effectiveness of the training programs and the return on investment (ROI) they deliver. Understanding Training ROI Investing in training without assessing its impact is akin to setting sail without a defined destination.

ROI 147

ROI Training Training Metrics 147

Harvard Business

MARCH 7, 2017

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. A health care software company uses networking events early in the sales process.

B2B 130

B2B Travel Benchmarking Sales 130

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 129

Metrics Data Benchmarking ROI 129

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

Productivity 133

Productivity Culture Metrics Data 133

1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. A 9700% CX ROI? She’s dissected and painstakingly diagrammed each one. No more layoffs.

ROI 32

ROI Metrics Sales Benchmarking 32

Harvard Business

APRIL 19, 2018

With online technologies and targeted lists, this should be a cost-effective tool for separating the suspects from the prospects, accelerating customer conversion through the sales funnel, and, equally important, optimizing “data-driven marketing” by tying each piece of content to metrics like opens, reads, downloads, and so on.

Marketing 135

Marketing Case Study Case Studies Sales 135

Asamby Consulting

DECEMBER 14, 2022

They identify potential to improve results by looking at your numbers and comparing it to benchmarks. What makes sense: ROI The other financial metric you have to look at is your return on investment (ROI). Your ROI would be 100%. If the same outcome makes 2,000 customers happier, the ROI is 10x.

Small Business 52

Small Business Cash Flow Consulting ROI 52