Remove Benchmarking Remove Metrics Remove Study
article thumbnail

Sustainable Supply Chains Reduce Environmental Footprint

Tom Spencer

We’ll also look at case studies of companies leading the way in sustainable supply chain management. Case Studies of Leading Companies – Patagonia, Nike, Walmart Several companies are at the forefront of sustainable supply chain management, setting benchmarks for others to follow.

article thumbnail

The Most Common Reasons Customer Experience Programs Fail

Harvard Business

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 126
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Should a CEO’s Bonus Be Based on Financial Performance Alone?

Harvard Business

According to its annual report, those include financial metrics such as “attributable profit; underlying EBIT (earnings before interest and taxation); and total shareholder return (share price and dividends which are assumed to be reinvested).”

Financial 125
article thumbnail

4 Ways to Improve Your Content Marketing

Harvard Business

With online technologies and targeted lists, this should be a cost-effective tool for separating the suspects from the prospects, accelerating customer conversion through the sales funnel, and, equally important, optimizing “data-driven marketing” by tying each piece of content to metrics like opens, reads, downloads, and so on.

Marketing 136
article thumbnail

Being Engaged at Work Is Not the Same as Being Productive

Harvard Business

While many studies suggest that increased employee engagement leads to improved business results in aggregate, a deeper look at the data suggests that this may not always be true at an individual level. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

article thumbnail

Why CEOs Can’t Dance Redux

Rick Conlow

Consider GM as a case study. According to management studies, a key reason leaders derail is that they do not communicate well. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. CEOs focus on data, facts, figures, and metrics. CEOs do not communicate well.

Study 88
article thumbnail

Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.