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Garvin stresses the importance of rigorous experiments (years before experimentation became the rallying cry for a new generation of innovators); thoughtful problem definition; and smart, well-designed metrics. But the main contribution of “Is Yours a Learning Organization?”
These buy outs shifted agency from owners to managers; “corporate raiders” worked with high-yield debt to fund these turnarounds. However, in phase three traditional data gathering and traditional metrics are not sufficient to ensure significantly differentiated value creation.
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