Harvard Business

DECEMBER 28, 2016

The reasons change doesn’t often happen are reporting paralysis, the lack of “think time,” and failure to collaborate. Reporting paralysis can occur when teams are so wrapped up in distributing data, ensuring data quality, or writing up insights that they forget the purpose of data.

Metrics 123

Metrics Data Benchmarking ROI 123

Harvard Business

FEBRUARY 16, 2017

This means employees working longer hours were generally more engaged, based on their self-reported engagement score. The company saw these findings as further evidence that continuing to invest in improving employee engagement would have a positive ROI for the business above and beyond simply having happier employees.

Productivity 133

Productivity Culture Metrics Data 133

Harvard Business

APRIL 19, 2018

” And despite the repeated mantra about “data-driven,” there is contradictory advice about which content-marketing benchmarks indicate success as well as many blithe assertions about best practices in this area. Don’t follow the herd.

Marketing 133

Marketing Case Studies Case Study Sales 133

Harvard Business

JANUARY 4, 2018

The ABU was set up as a centralized profit center with ambitious targets and with direct reporting to the chief operations officer; most often, similar units are organized as cost centers with no specific targets. An annual report that summarizes every profit-generating analytics project is compiled and distributed to the C-suite.

Company 71

Company Recruitment Recruiting Financial 71

Harvard Business

OCTOBER 10, 2017

A recent McKinsey report found that while 84% of corporate executives think innovation is key to achieving growth objectives, only 6% are satisfied with the innovation performance of their firm. That’s why good managers put so much focus on measuring and managing return on investment (ROI) as a basic operational practice.

Operations 71

Operations ROI Enterprise Research 71

1 to 1

MAY 26, 2022

It encompasses data mining, data visualization, performance benchmarking, and descriptive analytics—techniques for parsing data to generate reports, performance measures and trends to reveal insights and make better business decisions. Business intelligence answers the questions, “who are our most valuable/least valuable customers?”

Data 26

Data Tools Sales Benchmarking 26

1 to 1

DECEMBER 13, 2021

Yes, tracking metrics will help to prove ROI to key stakeholders throughout your organization, but it will also likely reveal additional aspects of your CX transformation strategy that require adjustments. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26